Returns & Exchanges

Exchange

You can easily exchange any product ordered through our website in any of the L'OCCITANE shops in Israel. Please make sure you can present your original invoice of purchase at the shop. Product exchanges can be made within 14  days of purchase. If a gift was given when the product was purchased than the gift must be returned as well in order to make the exchange.

Returns

It is L'OCCITANE's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned after purchase.
the purity apply product higher than 50NIS. In addition, any return of product or service cancellation will charge you a cancellation fee of 5% of the product or service, or 100NIS, based on the lower of the two options.
Club members - while returing the product to the store and receving a full money refund / voucher to the store, points that accumulated for this purchase will be cleard and deducted from the rest respectively.
Items purchased with cash maybe be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.