VIP Club - FAQ


What's the yearly cost of L'Occitane VIP club membership?

L'Occitane's VIP club membership cost 69 NIS for one year.

What are the benefits I enjoy as a club member?

VIP club membership offers 3 main benefits:

  • Earn points value of 10% of each purchase amount. once you earned minimum 125 points you can use them as a discount for next purchases. (1point = 10NIS)
  • Monthly gift to choose from a variety of products, for one purchase of min 200 NIS each month only.
  • On your birthday month you can enjoy 20% discount on all store products & spa treatments. for one purchase only and no multiple discounts.

How can I get the benefits at L'Occitane store?

After you've joined the club, you should present at the store your membership card or provide your ID. The club card is personal and cannot be transferred for others or used for shared purchases.

How can I get the benefits at L'Occitane online store?

For every online purchase you're earning points automatically, unless you didn't provide your ID number when you registered the site. The monthly gift is added automatically to the entitled purchase.

How can I use my club points on online purchases?

In order to use your points online, choose at checkout "Pay by Phone" and we'll call you to get your credit card details and we'll update you with the purchase amount after the points discount.

How can I know how much points I've earned so far?

Your club points are written at the bottom of each order invoice. You can also get this information by contacting our customer service, phone: 03-9435301.

When am I allowed to use my club points?

You can use your club points once you earned 125 point at least. for 125 points you'll receive 125 NIS discount (or more, according to your current total points).