If you are having any difficulty using our website, we are here to help! Contact Customer Care at 888-623-2880 or email us at firstname.lastname@example.org.
You can exchange any product purchased at our website within 14 days from day products received. All items must be accompanied by a copy of the original receipt and in unopened, saleable condition.
It is L'OCCITANE's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card (or PayPal) for any unopened merchandise that is returned within 14 days of the date of purchase, accompanied by the original receipt and in unopened, saleable condition.
We will issue cash refund, store credit or gift card with the purchase value, in which you will be able to purchase other products at our stores or online. The purity apply product higher than 50 ILS.
For any additional exchanges & returns issues please contact customer service.
Sunday - Thursday between 9am to 4pm
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